The issue is caused when the client files are located in the program files folder (usually). It's best to have a copy of the files somewhere else just for the server to access (playing and running the server on the same client files can cause issues). It can be done with copy paste. Then in the ServUO config files point servuo to the new folder with the client files located in them.
 
Well it may not be a right management issue but the fact that he may have an ultima copy without the registry pointing at it. Therefor he will have to set it in the datapath.cfg
 
The DataPath option should point to an install or copy of UO that you don't use to play the game.
 
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